Student Center Operations Student Assistant job description
Team: Student Center Operations
Reports to: Building Manager (daily) and Operations Manager(s)
This position has opportunities for promotion.
General purpose
An Event Services Assistant executes the daily operations of the Student Center, focusing on providing exceptional service to events in the facility. An Event Services Assistant is directed by the Building Manager and typically works with a team to complete room set-ups to customer specifications, clean and prepare meeting rooms, and maintain all operational aspects of the Student Center. The duties and responsibilities of an event services assistant shall include, but not be limited to, the following:
Specific duties
- Complete all daily event setups, technical requirements, furniture, equipment, etc. Inspect all equipment for proper functioning before setting up and furniture for cleanliness.
- Organize and maintain orderly appearance in all storage areas, including the prompt removal of damaged furnishings for repairs.
- Monitor the cleanliness of all public and meeting spaces, cleaning when needed and reporting problems to the building manager on shift.
- Assist with daily event management to include unlocking meeting rooms, checking out equipment, and maintaining awareness of daily event schedules.
- Utilize exceptional customer service skills when interacting with guests to the facility.
- Understand basic sound and video procedures for the spaces within the Student Center.
- Serve as attendants for the Student Center Game Room, Esports and Makerspace areas.
- Attend monthly staff meetings, training sessions as needed, and Student Center events.
- Perform other duties as assigned by the building manager or any member of the Student Center and Campus Reservations team.
Specific expectations
- Using effective communication with all members of the staff. Furthermore, ensuring a positive environment by being supportive and inclusive.
- Exceptional customer service requires finding the “win-win” in every situation. This translates to finding creative solutions to customer needs that do not negatively impact Student Center operations.
- Utilizing exceptional time management skills to ensure that all tasks can be accomplished during your shift and looking forward to complete future tasks, knowing that a last-minute change could impact our ability to work.
- Remaining flexible in work hours as shifts are scheduled early mornings, late nights and weekends is expected for most employees.