Our number one goal at Wayne State University is your success as a student. We have a student complaint process in place to assist you with any problems, issues, concerns, or help you need in pursuit of your Wayne State degree. The student complaint procedures outlined below are established to address concerns that may arise. In addition, the University has a federal obligation to track student complaints to help us monitor the quality of our operations and services.
When a student encounters a problem on campus or feels they have been treated unfairly, the student should first try to resolve the issue informally with the faculty/staff member or department directly involved. Many issues can be resolved by making an appointment with a faculty or staff member and calmly and honestly communicating the concern(s).
Several areas within the university have defined processes to respond to student concerns or complaints directly related to their area, including, but not limited to:
Student complaints outside of the processes identified above, should follow the following steps:
an individual currently enrolled full-time or part-time
a person recently enrolled at the institution in the previous two semesters (when the underlying facts and circumstances of the complaint first occurred)
an alumnus/ae who earned a degree from the institution in the previous two semesters (when the underlying facts and circumstances of the complaint first occurred)
Once a formal student complaint under this process is received by the Dean of Students, an attempt will be made to resolve the issue in a timely manner by working with the student and the appropriate university employees and/or offices to assure a fair process.
When appropriate, a complaint may be referred directly to the department involved. Complaints related to a specific academic college may be forwarded to the appropriate college Dean or his/her designee. Please note a student's complaint may be forwarded to the department it can best be addressed by.
If the student making the complaint has not had any contact regarding the complaint within fifteen (15) business days of submitting a report, they should contact the Dean of Students Office at firstname.lastname@example.org. It is important to note after a complaint has been reviewed and an outcome determined, a complaint may be deemed "resolved" even though a student may not be satisfied with the outcome.
In accordance with the Higher Learning Commission Policy FDCR.A.10.030 – Institutional Records of Student Complaints, Wayne State University has established the above outlined student complaint procedures. Wayne State University is required by law to share information about the complaints with its accrediting agency, the Higher Learning Commission of the North Central Association of Colleges and Schools; however, individual identities will not be revealed without the express permission of the complainant or as required by law.
The Dean of Students Office will annually review the data to identify any trends/issues that warrant further investigation, revision to existing policies, etc. Information on these issues shall be compiled into the Annual Institutional Summary of Student Complaints and shared with the appropriate university office(s) for action.