How to order
Please complete the request form to request our services. This will generate a ticket in our system. We do not accept email requests. Please review our services pages for details and pricing before requesting your order.
Order submission process
- Complete the request form.
- Once your submission is received we will create an estimate and send it to you.
- If the estimate is approved, please send us your file(s) or other information needed to complete your order.
- Project completed and you're contacted regarding pickup.
Please note:
- We do not do same-day printing, even with a rush order. Please see timeline below.
- File types accepted: PDFs are best. High quality JPGs and PNGs can be used in some cases. We cannot accept Microsoft Office files as there are conversion issues.
Timeline
Student Life Marketing and Graphics is a student-operated resource. Our designers work limited hours and are taking classes full time. It may take a few days to get to your project, even if it is just printing, depending on what is in the queue. These timelines exist so you can plan ahead.
Anything received after 3 p.m. counts toward the next business day.
| Service(s) | Time needed |
|---|---|
| Estimate | 24 business hours |
| Print only | Minimum 48 business hours after estimate is approved (if files are sized correctly, additional time if not) |
| Design only | Minimum five business days after estimate is approved and any necessary assets are received |
| Design and print | Minimum two weeks after estimate is approved and any necessary assets are received |
Large projects will take additional time. Please contact us at least a month in advance to discuss if your project has a lot of components.
By approving the estimate, you are agreeing to pick up and pay for your order within 30 days of the posted invoice date.
Rush orders
Due to the high-volumn we do not accept rush orders mid-August through September, December and April. Please review our timeline before sending us your request.
A $15 rush fee can be applied to move your order ahead in the queue or for projects submitted past the timeline. This fee is applied for each large print(s) (poster, etc.) or per 100 for small prints (flyers, booklets, etc.).
- Not available for design services
- Projects cannot be rushed during certain periods
- Rush jobs may not always be possible due to a high volume of orders
- The rush fee cannot be paid using SAFB funding
Payments
Payments must be indicated at the time of request. Projects will not go into design or production until payment is confirmed.
- Credit/debit card must be made in-person at the time of pickup
- We no longer accept WSU procard
- OneCard must be made in-person at the time of pickup
- E-IRB must have number before going to production
- Direct bill must have account number before going to production
- Student Activities Funding Board (SAFB) please indicate that your order is being paid by SAFB, estimate will need approved by SAFB advisor before production
All orders must be picked up and paid for within 30 days of the invoice date.